Refund Policy
Returns/Refunds/Exchanges Policy
An original FSU Bookstore receipt is required for all Returns, Refunds or Exchanges. No cash refunds for credit card or Bobcat Express card purchases. Cash will be given for check purchases after check clears, usually five (5) business days.

Regardless of the date purchased, the return period for refunds for both New and Used textbooks will be within the first five (5) academic days from the first official day of class for Fall and Spring Semesters. Summer School and Inter-session textbook return period is within three (3) days from the first official day of class. Textbooks purchased from our website will not have the shipping costs refunded unless the class was canceled by the University.

New books must be returned clean and unmarked for a full refund. Shrink wrapped books with open software and/or access codes inside are not returnable if shrink is broken. Any new books returned in less than new, original, perfect condition may be returned only at the discretion of store management.

Used books will be returned for the purchase price if they are in saleable condition.

At the end of the return period for textbooks, exchanges of textbooks for other textbooks will be made for five (5) academic days, but only if incorrect books were purchased. Store credit will be issued for any difference.

Other Merchandise
Refunds for the full purchase price for other merchandise returned in saleable condition will be made within thirty (30) days of the receipt date. Software and computer related items must be in the original unopened intact packaging. There are no refunds on CD's, DVD's, or console games. If they are found to be defective, exchanges for the same products may be made.

The University Store
Frostburg State University
Lane University Center
Frostburg, MD
Phone: 301 687 4341
Fax: 301 687 7041
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